The Operations Service and Support Suite (OS3) has been designed to meet the specific service management requirements of Communication Service Providers and Enterprise Telecoms departments to help them address critical industry challenges such as convergence, quality of service (QoS) and deploy lean operations.
The OS3 product modules can be deployed as a complete integrated suite or implemented separately as enhancement components to provide telecoms specific functionality for ITSM implementations.
Telecoms departments know that there are fundamental differences between Network and IT Operations. OS3 helps to bridge this gap with additional functionality that supports the geographical nature of telecoms infrastructure, equipment configurations and working practices of Network Operations Centres (NOC) and Field Engineering teams.
The OS3 Suite provides enhanced telecoms specific functionality and industry focus in the following areas:
- Network Event and Alarm trouble management
- Network Elements, Non/Managed Objects, Logical/Physical devices, Cable
- Equipment domains i.e. locations, sites and 'markets'
- Collaboration of OSS operations, equip vendors and third party providers
- Site logistics including access, geographical location and environment
- Complex changes to telecoms infrastructure and services
- Method of procedure (MOP) change implementations
- TM forum Information Framework (SID) compliance
- OSS/J compliant integration with industry leading NMS tools
- Operational metrics requirement for telecoms industry reporting & SLM
A key aspect of OS3 is its adherence to telecoms industry standards and best practices such as those set out by the Telemanagement Forum (TM Forum). This ensures current and future interoperability with other telecoms industry solutions and enables telecoms organisations to benefit from on-going TM Forum initiatives to evolve industry best practises. However, the suite also embodies relevant ITIL best practices and integrates with BMC ITSM products to provide a truly converged OSS / IT service management solution'.
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